Tutorial 01 · Basic logic
Show follow-up and Otherwise
Ask a different follow-up for each answer. Use this when one question has two relevant paths, such as positive and improvement feedback.
1. Prepare the survey
Open a practice survey from Home and click Edit. Add these pages and questions in the order shown. Click a question type in the builder palette, then select the question to edit its label and choices. Use Add Page for later pages.
| Page | Question | Type and setup |
|---|---|---|
| Feedback | Would you like to leave feedback? | Single choice · Optional initially · Choices: Yes, No |
| Feedback | What worked well? | Text box · Optional initially |
| Feedback | What could we improve? | Text box · Optional initially |
2. Configure the logic
Choose the logic
Open Logic, choose Show or hide questions, and click Next. You will create one rule with a matching action and an Otherwise action.
Set the trigger
In When, choose Would you like to leave feedback? Set Condition to equals, Compare with to A value, and Value to Yes. Keep Match set to All conditions. Click Next.
Choose the positive follow-up
Set Action to Show question. Select What worked well? as the target question. This question will stay hidden until the Yes condition matches.
Add the other path
Expand What should happen if this doesn’t match? Click Add otherwise action, choose Show question, and select What could we improve? Unanswered source questions wait; they do not immediately take the No path.
Review both branches
Click Next. Name the rule Choose the relevant follow-up. In Review logic flow, use Try answers to select Yes and then No. Confirm that each branch points to the correct follow-up.
3. Review the logic flow
Read the final flow before saving. For conditional rules, YES means the condition matches and NO means it does not. An unanswered source can leave the rule waiting. Use Try answers when it is available, or Back to adjust the setup. View full survey flow provides the surrounding page order and saved rules.
4. Save and publish
Save the reviewed logic
On the final wizard step, click Save logic. Your changes join the survey draft. If the tutorial creates more than one rule or setting, complete and save every part before publishing.
Confirm the draft is saved
Close Logic. Wait for the builder’s save/sync status to complete. You can reopen Logic to check the saved rule or setting. Save logic does not by itself update the public survey.
Publish the survey
Click Publish in the builder, then Publish Now in the confirmation. Use the public link to test the published survey. After later edits, publish again before checking the live result.
Test in a fresh respondent tab
Start with a fresh public survey tab. If you already had an older published version open, reload and start a new response. Use a practice survey for test submissions.
5. Test the respondent experience
Run both the matching and alternative cases. Change answers and revisit earlier pages where the test asks you to, rather than testing only one path.
| Try this | Expected result |
|---|---|
| Yes | What worked well? appears; the improvement question stays hidden. |
| No | What could we improve? appears instead. |
| Change Yes to No | The old follow-up disappears and its hidden answer is removed. |
| Unanswered | Neither show-only follow-up appears. |
Common mistakes and useful limits
- Do not add a separate Hide rule for every Show rule. Show-only targets start hidden.
- Keep the trigger visible. A rule that depends on its own hidden target can create a circular dependency.