Delivery is one of those moments customers remember—especially when it goes wrong. These templates help you measure the “why” behind delivery complaints: late arrivals, poor updates, damaged packaging, or address issues.
The best delivery surveys separate the big drivers: speed, accuracy, packaging condition, tracking updates, and delivery-person experience.
Use this when you want a short, high-response survey right after delivery confirmation.
Questions
1) “Did your order arrive on time?” (Yes / No)
2) “How would you rate the overall delivery experience?” (Poor → Excellent)
3) “Was the package in good condition when it arrived?” (Yes / No)
4) “Did tracking updates keep you informed?” (Not at all → Completely)
5) Optional: “What could we improve about delivery?” (Open text)
This helps you separate “slow” vs “unpredictable” delivery issues.
Questions
“How would you rate our delivery speed?” (Slow → Fast)
“How reliable was the delivery timing?” (Unreliable → Very reliable)
Follow‑up: “If delivery timing was off, what happened?”
Useful when “wrong item / missing item / damaged item” is a recurring theme.
Questions
“Did you receive the correct items?” (Yes / No)
“Was anything missing?” (No / Yes — please specify)
“Was the product damaged?” (No / Yes — please describe)
Tracking problems often feel worse than delays because customers feel “in the dark.”
Questions
“Were estimated delivery times clearly communicated?” (Not clear → Very clear)
“Did you receive updates about delays?” (No / Yes / Not applicable)
Follow‑up: “What update would have helped most?”
This matters for trust and safety—and it’s measurable.
Questions
“How would you rate the delivery person’s professionalism?” (Poor → Excellent)
“Were drop‑off instructions followed?” (Yes / No / Not applicable)
Follow‑up: “Anything we should know?” (Open text)
Keep delivery surveys focused on the delivery touchpoint (not your whole brand), and add one optional open-text question so people can explain what happened.